Call Recording Facilities

Our Products

	Virtual offices and call centres
	Call recording facilities
	Inbound call planning solutions
	Management information systems
	Non-geographic number
	Interactive voice response
	Carrier pre-select services
	SMS MultiSend

Call Recording

Sigma offers market-leading network based call recording solutions for businesses large and small.

Our call recording solutions give you the freedom to record conversations automatically or at the touch of a button, without the need to purchase expensive recording equipment.

So much business done today is over the phone and missing details from an important conversation could prove disastrous.

For a growing number of businesses there is now a legal/regulatory requirement to record calls.

Sigma Call Record

Sigma Call Record gives you the freedom to record conversations at the touch of a button or automatically, with no need for you to purchase expensive recording equipment. So you need never again lose track of important calls.

Our network based solution gives you the ability to record in and outbound calls in three formats:

All Calls
On Demand
By Percentage

Each completed call is converted into an audio file. This can either be emailed to a dedicated account or stored online using our audio server.

Call recording can be deployed on both inbound and outbound telephone calls.
Use call recordings for training/quality control purposes.
Use call recordings to resolve business disputes.
Recordings are stored in the most cost-effective manner.
Low cost solution which can be rapidly deployed.

Sigma Audio Server

Sigma Audio Server provides instant access to your recordings via our secure internet portal. Access call recordings from your office, home or any location. Call retrieval on Audio Server is simple and user friendly, giving you rapid access. Listen or download recordings quickly, whether the call was made last year, last month or a minute ago.

Benefits of Sigma Call Record and Audio Server

Minimal set up charges – all call recording is made and retrieved on our network
Centrally managed and administered
No hardware or maintenance costs
Free upgrades
Rapid set-up
Calls can be recorded across multiple sites
Instant retrieval via web browser or telephone interface

Why is Sigma Call Record and Audio Server the smarter way to do business over the telephone?

Your staff will feel more confident transacting business over the phone, e.g. taking down direct debit instructions.
You will have proof to support your verbal contracts
Monitor your staff’s performance and identify training needs
Identify missed opportunities and inefficiencies in your sales or service systems
Ensure you meet compliance obligations with permanent records of your business transactions
Reduce paperwork
Offer your customers a more convenient way of doing business
Effectively deal with abusive and threatening phone calls
Resolve minor disputes with customers