Inbound Call Planning

Our Products

	Virtual offices and call centres
	Call recording facilities
	Inbound call planning solutions
	Management information systems
	Non-geographic number
	Interactive voice response
	Carrier pre-select services
	SMS MultiSend

Sigma Call Planner

Sigma Call Planner gives you complete control over your inbound calls via online call management. This is an ideal small business solution for call management.

Improve customer experience with a flexible call plan controlled via an online interface.

With Sigma Call Planner you can:

Set answer options using time or day options
Provide voicemail during overflow or out of hours
Receive messages at a designated email address
Set a divert plan with up to 3 targets
Add Call Record or Mid-Call Transfer functionality as additional options

The benefits

Receive your calls where you want them, when you need them
Minimal set-up costs – rapid return on investment
No costly hardware to procure and maintain
Increased accessibility as you can provision your moves and changes wherever you have an internet connection
Built in disaster recovery
Enhanced revenue stream via non-geographic numbers

Sigma Net Planner

Take control of all your inbound calls with one simple, effective solution. Sigma Net Planner offers on-line management providing you with complete control and flexibility over your inbound calls.

You have access to amend your personal settings via an easy to use web interface in real time, including the ability to:

Change your opening and closing times for individual days
Control which number your calls are directed to both in and out of hours

Standard Features

Set your daily hours of operation via the web
3 ‘TimeZones’ settings per day
Each ‘TimeZone’ has its own specific divert plan with up to three divert numbers
Each TimeZone is easily accessible online
Back-up for each divert plan to the ‘Voicemail to e-mail’ service
Two ‘Out of Hours’ number options providing call overflow
Back-up for the ‘Out of Hours’ diverts to ‘Voicemail to e-mail’ service
In-built disaster recovery capability

Net Planner can be used with Call recording (Net Planner Plus) or without.