Our network based products provide solutions for customers who are concerned about the level of capital expenditure required for their call recording and call management requirements.  For more information on specific products, please select from the panel on the right.

Multi-site

The Sigma VS portfolio of network based solutions is able to address the requirements of its customers with a bespoke solution that will facilitate a multi-branch call recording requirement. The solution is a flexible, customer focused, easily installed software solution that will call record over multiple sites without the need for expensive hardware on every site. By using the the network, it allows any user with an internet browser, user name and password the ability to access calls within seconds of them being made. 

Inbound

Using a unique number for each piece of promotional activity or for each department within the business, you will be able to tell exactly how many calls you are getting, what time of day the calls arrive, what the duration of each call is, which piece of promotional activity works and which doesn’t.

Non-geographic number solutions

Our number ranges maximize the benefit of every call to your business; you can allocate numbers to campaigns and projects without affecting your geographic numbers.

0800 / 0808 Freephone (Caller pays nothing - number holder pays the full inbound call)

0844 Local Rate (Caller pays local rate - you pay the balance of the call cost)

0871 National Rate (Customer pays national rate - you pay nothing - you may generate a revenue stream)

09xx Premium Rate (Customer pays special tariffs - you generate a revenue stream)

IVR

Sigma’s IVR (Interactive Voice Response) platform can be used for a variety of applications from simple, single level auto-attendant services through to more complex on-line booking services, that uses Sigma’s Autopay product for payment facilities.

Auto-Attendant

Now you can manage your own call attendant service with Sigma Auto Attendant - a simple call answering service that can help you to quickly and efficiently deal with an influx of inbound calls into your organisation, without any further investment in human resources or capital equipment.

The product is designed so that you can control how your inbound calls are answered and how they are routed to the most appropriate department within your organisation.

Outbound

Sigma’s Call Select uses the most up to date Carrier Preselect technology and is the most flexible method of obtaining cheaper calls. It has some very significant advantages over conventional methods as you can route your calls via the cheapest method without the need for dialers or switchboard programming.

Personal training

Your managers and supervisors will receive training on all our products. We are only a telephone call away and further training for new staff can be arranged on an adhoc basis.

So why choose a network based system?

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