Introducing Sigma Replay; a fully-automated, non-intrusive, voice recording solution catering to the SME Market

Sigma Replay offers a voice recording solution suitable for all types of business. As a hosted solution, customers avoid the need to purchase, install & maintain their own system. This makes Replay a viable alternative for all SME financial businesses. All your calls will be stored on Sigma’s network and are retrievable by you on an easy-to-use Web interface – Replay Call Management. Customers can choose to use Replay on inbound or outbound calls and in many cases both. Recording takes place as soon as a call is received or made and terminates when the call is released.

Benefits you can’t afford to ignore:

• Minimal set up charges – all call recording is made and retrieved on our network
• Centrally managed and administered
• No hardware or maintenance costs
• Free upgrades
• Service can be provided quickly and easily
• Calls can be recorded across multiple sites
• Instant access retrieval using a web browser or telephone interface

Why is Sigma Replay the smarter way to do business over the telephone?

• Your staff will feel more confident about transacting more business over the telephone, such as taking down direct debit instructions.
• You will have proof to support your verbal contracts
• You can monitor the performance of your staff and identify training needs. Missed opportunities and inefficiencies in your sales or service systems can be identified
• Ensure that you are meeting compliance obligations with permanent records of your business transactions.
• Reduce paperwork
• You will be offering your customers a more convenient way of doing business
• Effectively deal with abusive and threatening phone calls
• Resolve minor disputes with customers

The single solution for multiple recording