Useful Info

REDUCE YOUR CARBON FOOT PRINT

By using a hosted solution companies may reduce their electricity consumption; reducing the number of servers and the need to keep them cool. 

The home worker solution keeps your staff out of the traffic and public transport queues, reduces petrol consumption, noise and air pollution.

FSA COMPLIANCE

Since the 15th January 2005 all bodies selling or advising on insurance and financial products are obliged to keep detailed records of all conversations, the FSA Handbook tells you more about FSA compliance. The Financial Ombudsman stresses the importance of good call recording to protect your business.

OFCOM

OFCOM is the independent regulator and competition authority for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services. Advice from OFCOM for small businesses and consumers is available at their website.

With a focus on the insurance industry, Ask and Consult  provide bespoke consultancy services covering everything from technical reviews, compliance and organisational restructure to claims management, tender preparations and supplier relations. More information on their services can be found on their website.   

DTI

The Department for Trade and Industry is the government department responsible for trade, business, employees, consumers, science and energy. They also offer more information on the telecommunications legislation.

FLI

The Finance and Leasing Association is the largest UK representative organisation for the consumer motor, credit and asset finance sectors.

Call recording is essential not only to ensure compliance...

  • It increases profitability and productivity as a powerful training needs analysis tool
  • It puts you in control of your telephony system and its usage
  • Reduces the risks of missing important information

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