Does your telephone management system tell you when you’re missing a sales opportunity?

Sigma Vision assures accurate line allocation, so you never miss a sales call

Features:

• Measure the success of your campaigns by inserting a description against each number, making it easier to select calls that require special analysis.
• The ability to identify unique callers is useful as it excludes individuals using redial button.
• View the number of successful callers and lost calls against the dialled number as well as the specific target or site.
• Identify the number of calls that were unanswered or engaged, helping highlight drop offs as the call attempts to flow to different targets.
• Identify call flow, such as when the busiest time of the day is, which are the busiest days in a month and how many calls are received out of working hours. This allows you to plan for these periods, maximising the resources available to answer calls.
• The call originator report provides you with the ability to view successful/lost calls by postcode, TV region, country, county and STD code. Identify the maximum number of simultaneous calls received and the number of simultaneous calls that got the engaged tone. This allows you to see the maximum number of lines being used throughout the day. Calculates how many extra lines you need to cover busy periods!
• All reports are retrieved quickly, and displayed in an easy to view tabular format, from which graphical representations can be launched. It is also possible to download these as a “csv” file which can be imported into many packages, such as Excel.

Many of these features are unique to Vision

The benefits:

• Improve your customer’s experience by identifying potential areas of weakness. These can be resolved, ensuring calls get to where they need to quickly.
• Identify which adverts work and where, even down to the caller’s postcode! This prevents costly marketing mistakes and ensures value is maximised from your campaign investment by improved targeting.
• Verify time-based professional fees by tracking call activity.
• Manage your calls more effectively by identifying when your peak periods are and how many lines you require to reduce missed calls. Missed calls mean missed sales opportunities!
• The ability to manage your telephone infrastructure also works the opposite way round. ie: reduce the number of lines required, saving costs and poorly utilised resources.
• If calls are overflowed to a bureau during marketing campaigns you are able to measure their calls, ensuring accurate charges are applied.
• Analyse different call groups and their performance, encouraging maximised workforce efficiency.
• Generate management information quickly, allowing you to react rapidly where required.
• Management information can be exported into other applications, such as an excel spreadsheet allowing you to present reports in your organisation’s chosen format.

Effective call management means improved business efficiency